![How COVID-19 Impacted Customer Service & What’s Next [Data + Expert Tips]](http://focusmailings.com/wp-content/uploads/2021/10/how-covid-19-impacted-customer-service-whats-next-data-expert-tips.png "How COVID-19 Impacted Customer Service & What’s Next [Data + Expert Tips]")
We all know the importance of customer service for retaining customers and scaling a business — and it’s only increasing in value over time. Consider, for instance, what happened when I called CorePower Yoga’s customer service team last week to complain about an incorrect charge to my account. What could’ve…
The best marketers today are building loyal fans by engaging with their audience in the comments and in messages. By approaching every conversation with genuine interest, they are leveraging social media to drive a remarkable and unforgettable customer experience that has fans coming back over and over again. But how…
Growing up, you most likely didn’t talk to your parents the same way you talked to your friends. If you casually slipped in some of your teen lingo during a conversation, it wouldn’t register with them and they wouldn’t be able to understand what you were trying to express. They…