Google throttled non-AMP page speeds, created format to hamper header bidding, antitrust complaint claims

Recently unredacted sections of the complaint paint a damning picture of Google’s motivations that, if true, could erode any trust it has left with publishers. Please visit Search Engine Land for the full article.

Customer service is free

(Customer service is expensive) Of course it’s expensive. You’ll need to hire people inclined to be empathic and kind. You’ll need to provide systems and training and support. You’ll need to avoid shortcuts and treat people better than the minimum required to get through the day. And you’ll need to…